Grievance Redressal

We strive to provide an excellent service to all our customers but occasionally things can go wrong. We take all concerns seriously and endeavour to resolve all customers’ grievances promptly.

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• For any grievance, please contact us with the details by sending an email on grievance@plumhq.com
• You can also write to Primeco Union City, Block B, 6th Floor, Plot no. 18, 19A & 19B, ITPL Main Rd, Bengaluru, Karnataka 560067
• The grievance will be acknowledged and the Company shall take adequate steps for redressal of grievances of its clients within 14 working days of receipt of such request(s)
• If the decision/resolution provided by the Principal Officer is not acceptable, or require the assistance of the Authority in resolving a dispute, the customer may approach the Grievance Redressal Cell of the Insurance Regulatory Development Authority of India (IRDAI), Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032, or call IRDAI Grievance Call Centre Toll-free 1800 4254 732

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